:root{--color-primary: #f15b2b;--color-primary-hover: #d84e21;--color-primary-soft: #fdece4;--color-primary-contrast: #ffffff;--color-secondary: #001d3d;--color-bg: #ffffff;--color-bg-subtle: #f7f7f8;--color-bg-muted: #f1f1f1;--color-border: #e2e2e2;--color-text: #001d3d;--color-text-muted: #5d6c7b;--color-success-text: #027a48;--color-success-bg: #ecfdf3;--color-error-text: #b42318;--color-error-bg: #fef3f2;--color-warning-text: #92620a;--color-warning-bg: #fdf3d8;--color-neutral-text: #374151;--color-neutral-bg: #e5e7eb;--color-finished-text: #3730a3;--color-finished-bg: #e8e9ff;--radius-sm: 10px;--radius-md: 20px;--radius-pill: 50px;--shadow-sm: 0 1px 3px rgba(0, 29, 61, .08), 0 1px 2px rgba(0, 29, 61, .06);--shadow-md: 0 4px 8px -2px rgba(0, 29, 61, .1), 0 2px 4px -2px rgba(0, 29, 61, .06);--font-heading: "Baloo 2", "Nunito Sans", Arial, sans-serif;--font-body: "Nunito Sans", Arial, sans-serif}*{box-sizing:border-box}body{margin:0;font-family:var(--font-body);background:var(--color-bg-subtle);color:var(--color-text)}.app{max-width:1140px;margin:0 auto;padding:1.5rem 2rem 4rem}.app-header{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:.75rem;padding-bottom:1.25rem;margin-bottom:2rem;border-bottom:1px solid var(--color-border)}.app-header .brand{display:flex;align-items:center;gap:.75rem}.app-header .app-logo{height:32px;width:auto;display:block}.app-header h1{font-family:var(--font-heading);font-weight:700;font-size:1.35rem;margin:0;color:var(--color-secondary)}.app-header nav{display:flex;gap:.6rem}h2,h3{font-family:var(--font-heading);color:var(--color-secondary)}.table-scroll{overflow:auto;margin:1rem 0 1.75rem;border-radius:var(--radius-sm);box-shadow:var(--shadow-sm);background:var(--color-bg)}table{width:100%;min-width:640px;border-collapse:separate;border-spacing:0;background:var(--color-bg)}th,td{text-align:left;padding:.75rem 1rem;border-bottom:1px solid var(--color-border);font-size:.9rem}th{background:var(--color-bg-muted);color:var(--color-text-muted);font-weight:700;font-size:.78rem;text-transform:uppercase;letter-spacing:.03em}tbody tr:last-child td{border-bottom:none}button{cursor:pointer;font-family:var(--font-body);border:1px solid var(--color-border);background:var(--color-bg);color:var(--color-text);border-radius:var(--radius-sm);padding:.5rem 1rem;font-size:.85rem;font-weight:600;margin-right:.4rem;transition:background-color .15s ease,box-shadow .15s ease,border-color .15s ease}button:hover:not(:disabled){background:var(--color-bg-subtle);box-shadow:var(--shadow-sm)}button:disabled{opacity:.5;cursor:not-allowed}button.btn-primary{background:var(--color-primary);border-color:var(--color-primary);color:var(--color-primary-contrast);border-radius:var(--radius-pill);padding:.6rem 1.4rem}button.btn-primary:hover:not(:disabled){background:var(--color-primary-hover);border-color:var(--color-primary-hover)}button.link{border:none;background:none;color:var(--color-primary);padding:0;text-decoration:underline;font-size:.9rem;font-weight:700;margin-right:0}button.link:hover:not(:disabled){background:none;box-shadow:none;color:var(--color-primary-hover)}.error{background:var(--color-error-bg);border:1px solid #f5b5b5;color:var(--color-error-text);padding:.7rem 1rem;border-radius:var(--radius-sm);white-space:pre-wrap}.status{display:inline-block;padding:.2rem .65rem;border-radius:var(--radius-pill);font-size:.75rem;font-weight:700;text-transform:uppercase;letter-spacing:.02em}.status-draft{background:var(--color-neutral-bg);color:var(--color-neutral-text)}.status-running{background:var(--color-success-bg);color:var(--color-success-text)}.status-paused{background:var(--color-warning-bg);color:var(--color-warning-text)}.status-finished{background:var(--color-finished-bg);color:var(--color-finished-text)}.campaign-code{display:inline-block;font-family:Nunito Sans,monospace;font-weight:700;font-size:.78rem;letter-spacing:.02em;color:var(--color-primary);background:var(--color-primary-soft);padding:.15rem .55rem;border-radius:var(--radius-pill);vertical-align:middle}.campaign-form{display:flex;flex-direction:column;gap:1.1rem;background:var(--color-bg);padding:1.75rem;border-radius:var(--radius-md);box-shadow:var(--shadow-sm);max-width:760px}.campaign-form label{display:flex;flex-direction:column;gap:.3rem;font-size:.85rem;font-weight:600;color:var(--color-text-muted);flex:1}.campaign-form input,.campaign-form select{padding:.5rem .65rem;border:1px solid var(--color-border);border-radius:var(--radius-sm);font-size:.9rem;font-family:var(--font-body);color:var(--color-text);background:var(--color-bg)}.campaign-form input:focus,.campaign-form select:focus{outline:none;border-color:var(--color-primary);box-shadow:0 0 0 3px var(--color-primary-soft)}.row{display:flex;gap:1.25rem;flex-wrap:wrap}.field-error{font-weight:600;font-size:.78rem;color:var(--color-error-text)}.agent-selector-row{display:flex;align-items:center;gap:.65rem}.agent-selector-row select{flex:1;min-width:0}.agent-selector-row button{white-space:nowrap}.campaign-form input[aria-invalid=true]{border-color:var(--color-error-text)}.row.checkboxes label{flex-direction:row;align-items:center;gap:.4rem;font-weight:500}fieldset{border:1px solid var(--color-border);border-radius:var(--radius-md);padding:1.1rem 1.25rem}legend{font-family:var(--font-heading);font-weight:600;color:var(--color-secondary);padding:0 .4rem}.field-definitions-editor{display:flex;flex-direction:column;gap:.6rem}.field-definition-row{display:flex;align-items:center;gap:.6rem;flex-wrap:wrap;background:var(--color-bg-subtle);padding:.65rem .75rem;border-radius:var(--radius-sm)}.field-definition-row input[type=text],.field-definition-row input:not([type]){width:140px}.field-definition-row label{display:flex;align-items:center;gap:.25rem;font-size:.8rem;font-weight:500}.campaign-detail h2{display:flex;align-items:center;gap:.6rem;flex-wrap:wrap}.campaign-detail .campaign-summary{background:var(--color-bg);padding:1.25rem 1.5rem;border-radius:var(--radius-md);box-shadow:var(--shadow-sm);margin:1.25rem 0}.campaign-detail .campaign-summary p{margin:.4rem 0}.campaign-detail .actions{margin-top:.9rem;display:flex;align-items:center;gap:.5rem}.csv-dropzone{border:2px dashed var(--color-border);border-radius:var(--radius-md);padding:1.75rem;text-align:center;background:var(--color-bg);margin-bottom:1.25rem}.csv-dropzone.drag-over{border-color:var(--color-primary);background:var(--color-primary-soft)}.csv-actions{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:.75rem;background:var(--color-bg);padding:1rem 1.25rem;border-radius:var(--radius-md);box-shadow:var(--shadow-sm);margin-bottom:1.75rem}.csv-actions button{display:inline-flex;align-items:center;gap:.4rem;white-space:nowrap}.csv-required-hint{margin:0;font-size:.85rem;color:var(--color-text-muted)}.upload-result{background:var(--color-bg);padding:1.25rem 1.5rem;border-radius:var(--radius-md);box-shadow:var(--shadow-sm);margin-bottom:1.75rem}.campaign-controls{display:inline-flex;align-items:center;gap:.5rem;position:relative}.restart-campaign-button{display:inline-flex;align-items:center;gap:.4rem;white-space:nowrap}.concurrency-editor{display:flex;align-items:end;gap:.75rem;margin:.75rem 0}.concurrency-editor label{display:grid;gap:.3rem}.concurrency-editor input{width:8rem}.success-message{padding:.75rem 1rem;border:1px solid var(--color-success-text);border-radius:6px;background:var(--color-success-bg);color:var(--color-success-text)}.icon-button{display:inline-flex;align-items:center;justify-content:center;width:2.25rem;height:2.25rem;padding:0;margin:0;border-radius:50%;border:1px solid var(--color-border);background:var(--color-bg);color:var(--color-secondary)}.icon-button-start,.icon-button-resume{background:var(--color-primary);border-color:var(--color-primary);color:var(--color-primary-contrast)}.icon-button-start:hover:not(:disabled),.icon-button-resume:hover:not(:disabled){background:var(--color-primary-hover);border-color:var(--color-primary-hover)}.icon-button-finish{color:var(--color-error-text);border-color:#f0b7b0}.icon-button-finish:hover:not(:disabled){background:var(--color-error-bg)}.confirm-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#001d3d73;display:flex;align-items:center;justify-content:center;z-index:50;padding:1rem}.confirm-dialog{background:var(--color-bg);border-radius:var(--radius-md);box-shadow:var(--shadow-md);padding:1.5rem;max-width:460px;width:100%}.restart-outcomes{display:grid;gap:.5rem;margin:0 0 1rem}.restart-outcomes label{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:.65rem;padding:.6rem;border:1px solid var(--color-border);border-radius:6px}.restart-confirmation{font-weight:600}.confirm-dialog p{margin:0 0 1.25rem;color:var(--color-text);font-size:.95rem}.confirm-actions{display:flex;justify-content:flex-end;gap:.6rem}.confirm-actions button.danger{background:var(--color-error-text);border-color:var(--color-error-text);color:#fff;border-radius:var(--radius-pill)}.confirm-actions button.danger:hover:not(:disabled){background:#932016;border-color:#932016}.agent-view{max-width:620px}.agent-presence{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:1rem;background:var(--color-bg);padding:1.25rem 1.5rem;border-radius:var(--radius-md);box-shadow:var(--shadow-sm);margin-bottom:1.5rem}.agent-presence h2{margin:0}.agent-name{margin:.25rem 0 0;color:var(--color-text-muted);font-weight:600}.device-status{margin:.35rem 0 0;font-size:.8rem;font-weight:700}.device-connecting{color:var(--color-text-muted)}.device-registered{color:var(--color-success-text)}.device-ringing,.device-oncall{color:var(--color-primary-hover)}.device-mic_error,.device-error,.device-offline{color:var(--color-error-text)}.queue-indicator{margin:0 0 1.25rem;padding:.65rem 1rem;background:var(--color-warning-bg);color:var(--color-warning-text);border-radius:var(--radius-md);font-weight:700;font-size:.9rem}.agent-presence-control{display:flex;align-items:center;gap:.75rem}.presence-badge{display:inline-block;padding:.25rem .75rem;border-radius:var(--radius-pill);font-size:.75rem;font-weight:700;text-transform:uppercase;letter-spacing:.02em}.presence-available{background:var(--color-success-bg);color:var(--color-success-text)}.presence-in_call{background:var(--color-warning-bg);color:var(--color-warning-text)}.presence-connecting{background:var(--color-primary-soft);color:var(--color-primary-hover)}.presence-away{background:var(--color-neutral-bg);color:var(--color-neutral-text)}.agent-idle{background:var(--color-bg);border:2px dashed var(--color-border);border-radius:var(--radius-md);padding:2.5rem 1.5rem;text-align:center;color:var(--color-text-muted)}.agent-idle p{margin:0}.transfer-card{background:var(--color-bg);border-radius:var(--radius-md);box-shadow:var(--shadow-md);padding:1.5rem 1.75rem;border-top:4px solid var(--color-primary)}.transfer-card-connected{border-top-color:var(--color-success-text)}.transfer-card-ringing{animation:transfer-connecting-pulse .9s ease-in-out infinite}@keyframes transfer-connecting-pulse{0%,to{box-shadow:var(--shadow-md)}50%{box-shadow:0 0 0 6px var(--color-primary-soft)}}.transfer-card-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:.75rem}.transfer-status-ringing{background:var(--color-primary-soft);color:var(--color-primary-hover)}.transfer-status-connected{background:var(--color-success-bg);color:var(--color-success-text)}.transfer-timer{font-family:Nunito Sans,monospace;font-weight:700;font-size:1.35rem;color:var(--color-secondary);font-variant-numeric:tabular-nums}.transfer-card h3{margin:.25rem 0 .1rem;font-size:1.4rem}.transfer-phone{margin:0 0 1rem;font-size:1.05rem;font-weight:600;color:var(--color-text-muted)}.transfer-meta{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:.75rem 1.25rem;margin:0 0 1.5rem}.transfer-meta>div{margin:0}.transfer-meta dt{font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.03em;color:var(--color-text-muted);margin-bottom:.15rem}.transfer-meta dd{margin:0;font-size:.95rem;font-weight:600;color:var(--color-text)}.transfer-actions{display:flex;align-items:center;gap:.75rem;flex-wrap:wrap}.microphone-control{display:inline-flex;align-items:center;gap:.55rem}.transfer-actions .btn-microphone{background:var(--color-bg);border-color:var(--color-primary);color:var(--color-primary)}.transfer-actions .btn-microphone.muted{background:var(--color-warning-bg);border-color:var(--color-warning-text);color:var(--color-warning-text)}.transfer-actions .btn-microphone:focus-visible{outline:3px solid var(--color-primary-soft);outline-offset:2px}.microphone-status{font-size:.82rem;font-weight:700;color:var(--color-success-text)}.microphone-status.muted{color:var(--color-warning-text)}.microphone-error{margin:0 0 .65rem;color:var(--color-error-text);font-size:.85rem}.transfer-actions button{display:inline-flex;align-items:center;gap:.45rem;border-radius:var(--radius-pill);padding:.6rem 1.4rem;font-weight:700;margin:0}.transfer-actions .btn-answer{background:var(--color-success-text);border-color:var(--color-success-text);color:#fff}.transfer-actions .btn-answer:hover:not(:disabled){background:#026a3e;border-color:#026a3e}.transfer-actions .btn-hangup{background:var(--color-error-text);border-color:var(--color-error-text);color:#fff}.transfer-actions .btn-hangup:hover:not(:disabled){background:#932016;border-color:#932016}.ai-summary-panel{margin:0 0 1.5rem;padding:1rem 1.1rem;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-primary-soft)}.ai-summary-panel h4{margin:0 0 .75rem}.ai-summary-panel dl{display:grid;gap:.65rem;margin:0 0 .9rem}.ai-summary-panel dt{font-size:.72rem;font-weight:700;text-transform:uppercase;color:var(--color-text-muted)}.ai-summary-panel dd{margin:.1rem 0 0;white-space:pre-wrap}.transcript-dialog{position:fixed;top:0;right:0;bottom:0;left:0;z-index:50;display:grid;place-items:center;padding:1.5rem;background:#00000073}.transcript-dialog-content{width:min(840px,100%);max-height:85vh;overflow:auto;padding:1.25rem;border-radius:var(--radius-md);background:var(--color-bg);box-shadow:var(--shadow-md)}.transcript-dialog-head{display:flex;align-items:center;justify-content:space-between}.transcript-dialog-content pre{overflow:auto;white-space:pre-wrap}.app-loading{display:grid;place-items:center;min-height:60vh;color:var(--color-text-muted);font-weight:600}.view-error{display:flex;flex-direction:column;gap:.75rem;align-items:flex-start;max-width:44rem}.view-error p:not(.error){color:var(--color-text-muted);margin:0}.login-view{display:grid;place-items:center;min-height:100vh;padding:1.5rem}.login-card{background:var(--color-bg);border-radius:var(--radius-md);box-shadow:var(--shadow-md);padding:2.5rem 2.25rem;max-width:420px;width:100%;text-align:center;display:flex;flex-direction:column;gap:1rem}.login-card .app-logo{height:42px;margin:0 auto}.login-card h1{margin:0;font-size:1.4rem}.login-hint{margin:0;color:var(--color-text-muted);font-size:.88rem}.btn-google{display:inline-block;background:var(--color-primary);color:#fff;border-radius:var(--radius-pill);padding:.7rem 1.5rem;font-weight:700;text-decoration:none}.btn-google:hover{background:var(--color-primary-hover)}.btn-google.disabled{background:var(--color-neutral-bg);color:var(--color-neutral-text);pointer-events:none}.session-info{display:flex;align-items:center;gap:.75rem}.session-user{font-size:.85rem;font-weight:700;color:var(--color-text-muted);white-space:nowrap}.presence-wrap_up{background:var(--color-warning-bg);color:var(--color-warning-text)}.presence-aux{background:var(--color-neutral-bg);color:var(--color-neutral-text);font-variant-numeric:tabular-nums}.presence-aux.aux-exceeded{background:var(--color-error-bg, #fdecea);color:var(--color-error-text);animation:aux-exceeded-pulse 1.2s ease-in-out infinite}@keyframes aux-exceeded-pulse{0%,to{opacity:1}50%{opacity:.55}}.aux-exceeded-row td{background:var(--color-error-bg, #fdecea)}.aux-select{max-width:260px}.transfer-card-wrapup{border-top-color:var(--color-warning-text)}.transfer-status-wrapup{background:var(--color-warning-bg);color:var(--color-warning-text)}.disposition-picker{border-top:1px solid var(--color-border);padding-top:1rem;display:flex;flex-direction:column;gap:.85rem}.disposition-picker p{margin:0;font-size:.92rem}.disposition-options{display:flex;flex-wrap:wrap;gap:.5rem}.disposition-options label{display:inline-flex;align-items:center;gap:.4rem;border:1px solid var(--color-border);border-radius:var(--radius-pill);padding:.45rem .9rem;font-size:.88rem;font-weight:600;cursor:pointer}.disposition-options label.selected{border-color:var(--color-primary);background:var(--color-primary-soft);color:var(--color-primary-hover)}.disposition-picker .btn-primary{align-self:flex-start}.admin-view h2,.reports-view h2,.agents-monitor h2{margin-top:0}.admin-hint{color:var(--color-text-muted);font-size:.88rem;max-width:720px}.admin-form{display:flex;flex-wrap:wrap;gap:.6rem;align-items:center;margin:1rem 0 1.5rem}.admin-form input,.admin-form select{min-width:200px}.row-inactive td{opacity:.55;color:var(--color-text-muted)}.row-inactive td.row-actions{opacity:1}.badge-active,.badge-inactive{display:inline-block;padding:.1rem .55rem;border-radius:var(--radius-pill);font-size:.78rem;font-weight:600}.badge-active{background:var(--color-success-bg);color:var(--color-success-text)}.badge-inactive{background:var(--color-neutral-bg);color:var(--color-neutral-text)}.row-actions{display:flex;gap:.4rem;flex-wrap:wrap}.tabs{display:flex;gap:.5rem;margin:.75rem 0 1.25rem}.tabs .tab-active{background:var(--color-primary);border-color:var(--color-primary);color:#fff}.audit-detail{font-size:.85rem;word-break:normal;overflow-wrap:anywhere}.audit-actor-type{color:var(--color-text-muted);font-size:.78rem}.attempt-detail{margin-top:1.25rem;background:var(--color-bg);border-radius:var(--radius-md);box-shadow:var(--shadow-md);padding:1rem 1.25rem}.attempt-detail-head{display:flex;align-items:center;justify-content:space-between}.attempt-detail pre{max-height:420px;overflow:auto;font-size:.75rem;background:var(--color-neutral-bg);border-radius:var(--radius-md);padding:.75rem}.system-status-head{display:flex;align-items:center;justify-content:space-between;gap:1rem;flex-wrap:wrap}.status-cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:1rem;margin-top:1rem}.status-card{background:var(--color-bg);border-radius:var(--radius-md);box-shadow:var(--shadow-sm);padding:1rem 1.15rem;border-left:5px solid var(--color-neutral-bg)}.status-card.status-ok{border-left-color:var(--color-success-text)}.status-card.status-degraded{border-left-color:var(--color-warning-text)}.status-card.status-error{border-left-color:var(--color-error-text)}.status-card.status-not_configured{border-left-color:var(--color-neutral-text)}.status-card-head{display:flex;align-items:center;gap:.55rem}.status-card-head h3{margin:0;font-size:1rem;flex:1}.status-dot{width:12px;height:12px;border-radius:50%;flex-shrink:0;background:var(--color-neutral-text)}.status-dot-ok{background:var(--color-success-text)}.status-dot-degraded{background:var(--color-warning-text)}.status-dot-error{background:var(--color-error-text)}.status-dot-not_configured{background:var(--color-neutral-text)}.status-badge{font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.03em;color:var(--color-text-muted)}.status-detail{font-size:.85rem;margin:.6rem 0 .3rem}.status-meta{font-size:.78rem;color:var(--color-text-muted);margin:.2rem 0}.status-mini-table{width:100%;border-collapse:collapse;margin-top:.5rem;font-size:.76rem}.status-mini-table th,.status-mini-table td{text-align:left;padding:.2rem .4rem;border-bottom:1px solid var(--color-border)}.status-failed-cell{color:var(--color-error-text);font-weight:700}.status-missing-list{list-style:none;padding:0;margin:.3rem 0 0;display:flex;flex-wrap:wrap;gap:.35rem}.capacity-alerts{display:grid;gap:.5rem;margin:1rem 0}.capacity-alert{border-left:4px solid #d99b20;background:#fff8e6;padding:.75rem 1rem;border-radius:4px}.capacity-alert-critical{border-left-color:#c53b3b;background:#fff0f0}.capacity-alert-callback{border-left-color:#6f4bc2;background:#f5f0ff}.campaign-assignment-list{display:flex;flex-wrap:wrap;gap:.5rem 1rem}.campaign-assignment-list label{display:inline-flex;align-items:center;gap:.35rem}.report-filters,.report-export-actions,.pagination{display:flex;flex-wrap:wrap;align-items:end;gap:.75rem;margin:.85rem 0}.report-filters label{display:grid;gap:.3rem;min-width:145px;font-size:.82rem;color:var(--color-text-muted)}.report-filters input,.report-filters select{min-height:38px}.report-summary-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:.75rem;margin:1rem 0}.report-summary-card{padding:.9rem;border:1px solid var(--color-border);border-radius:8px;background:var(--color-bg)}.report-summary-card strong{display:block;margin-top:.35rem;font-size:1.15rem}.cost-summary-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(155px,1fr));gap:.65rem;margin:1rem 0}.cost-metric,.cost-today-panel{border:1px solid var(--color-border);border-radius:10px;background:var(--color-bg)}.cost-metric{padding:.8rem}.cost-metric span{display:block;color:var(--color-text-muted);font-size:.78rem}.cost-metric strong{display:block;margin-top:.25rem}.cost-today-panel{padding:1rem;margin:1rem 0}.cost-status-confirmed{color:var(--color-success-text)}.cost-status-pending,.cost-status-partial,.cost-status-estimated{color:#956400}.cost-status-failed{color:var(--color-error-text)}.cost-status-not_applicable{color:var(--color-text-muted)}.pagination{justify-content:space-between}.pagination-controls{display:flex;align-items:center;gap:.5rem}@media (max-width: 720px){.report-filters label{flex:1 1 145px}.pagination{align-items:stretch;flex-direction:column}}